FAQ

May I post about your work on my blog or website?

Yes! Go ahead. Just make sure you link and give credit for any and all photos where credit is due.

Is every cross Made In America?

Yes, we handcarve and handcraft each cross by hand in our small family woodshop in Bend, Oregon. For more, see Made in the USA.

How will the crosses age?

The beauty of wood is that it ages with grace and beauty. In wood, old is better and the aging process is encouraged. We believe these processes add character.

How long will it take to get my cross?

All crosses are shipped as soon as the cross is ready. Transit for most shipments is 2 to 3 business days, shipped Priority Mail from Bend, Oregon.

WHAT IF I NEED MY CROSS TO ARRIVE QUICKLY?

We can rush ship your cross. Contact us and we’ll do everything we can to work with you and get it to you on time for that special occasion.

WHAT IF I HAVE MY CROSS PERSONALIZED?

We encourage Personalization and may add a day to your shipping time.

How is the cross packaged to ship?

We take pride in our work and personally wrap each cross to ensure it will reach the intended destination the way we made it. We use crush-proof boxes and high quality protection.

Where do you ship to?

Currently, we only ship within the United States and Canada.

What if I want my cross personalized?

No problem. Since your cross is custom made, personalization adds a great touch. Personalization may add a day to your shipping time. Your message will be hand engraved on the back of the cross to preserve the reverence of the cross. This also encourages holding the cross to share your message.

What type of Payment do you accept?

Most all payment methods are accepted by Etsy through our Etsy shop. 

How do we contact you?

If you have any questions or concerns, please reach out to us by email (mybelievecross@gmail.com) or phone (541.480.6392). We are a small family woodshop with normal business hours between 8am and 5pm. If we don’t answer the phone, we’re probably busy in the shop. Some tools are loud! Leave us a message.

Refunds and Exchanges

We want you to love, enjoy, and cherish your cross for generations. If you are not happy or dissatisfied with your cross for any reason, please reach out to us by email (mybelievecross@gmail.com) or phone at (541.480.6392).